Amazon Connect Customer and Partner Integrations
Empower your organization to deliver better customer service
Overview
Anticipate your customers’ needs and resolve their issues faster and more efficiently with Connect Customer. This cloud-based contact center platform is easy to use and set up, helping you provide satisfying and effective customer interactions. Contact Lens for Connect Customer and Amazon Lex bring powerful artificial intelligence (AI) and machine learning (ML) capabilities to your contact center. Using speech-to-text and Natural Language Understanding (NLU), the same technology that powers Alexa, you can design conversational interfaces into any application.
The result: by adding automation, your Connect Customer implementation can engage customers without the need to escalate to an agent. You can track customer sentiment through native real-time analytics. With omnichannel interactions across voice and chat, you can empower your contact center agents to provide your customers with satisfying, proactive, and consistent experiences across channels. The web-based Connect Customer platform, built on the Amazon Web Services (AWS) Cloud, can be deployed in minutes, versus months, and accessed anywhere through an HTML5-compatible browser to elevate your customer service experience, and improve your agents’ productivity.
Deliver the modern experiences your customers deserve
Connect Customer gives your organization skills-based routing, task management, and unified customer profiles powered by artificial intelligence and machine learning capabilities. In just a few clicks, agents can begin talking and messaging with customers across voice and chat. For expert assistance with building your Connect Customer cloud contact center, work with AWS Consulting Partners. Further extend your Connect Customer capabilities with integrations from global AWS Technology Partners.
Explore use cases
Connect Customer on The AWS Official Podcast
Deliver better customer experiences with Connect Customer
Improving the agent experience
Adapting quickly to deliver exceptional customer experiences
Anticipatory customer service with AI and machine learning
Connect Customer on The AWS Official Podcast
Success with contact centers at enterprise scale
Personalize customer engagement by empowering agents
Transform your contact center by migrating legacy Interactive Voice Response (IVR) flows
Modernizing the contact center with Connect Customer
Elevate customer experiences and save 80% with Connect Customer
Scale to meet demand, and enable agents to deliver superior customer experiences from anywhere.
Explore the latest thinking
Better experiences for your customers and stakeholders
Reimagine the customer experience
Elevate your customer experiences
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